Privacy Policy

This Privacy Policy explains how Butler & Pooch (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following types of personal information:

● Contact details: name, email address, phone number, billing/shipping address.

● Order information: products purchased, payment details (processed securely by third-party providers, we do not store card details).

● Website usage data: IP address, browser type, cookies, and analytics data.

● Marketing preferences: when you sign up for our newsletter or offers.

2. How We Use Your Information

We use personal information to:

● Process and deliver your orders.

● Communicate with you about your purchase.

● Send marketing emails (only if you have opted in).

● Improve our website, services, and customer experience.

● Comply with legal and tax obligations.

3. Sharing Your Information

We do not sell your personal data. We may share limited information with:

● Payment processors (e.g., PayPal, Stripe) to complete transactions.

● Delivery providers (e.g., Royal Mail, couriers) to ship your orders.

● Service providers (e.g., website hosting, analytics tools) who help us operate our business.

All third parties are required to keep your information secure and only use it for the purpose

intended.

4. Cookies & Analytics

Our website may use cookies and similar technologies to improve browsing, track website performance, and understand how visitors use our site. You can disable cookies in your browser settings, but some features may not function correctly.

5. Marketing Communications

● We will only send you marketing emails if you have opted in.

● You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Data Retention

We will retain your information for as long as necessary to:

● Fulfil your orders,

● Comply with legal, accounting, or reporting requirements,

● Or until you request deletion of your personal data.

7. Your Rights (UK GDPR)

You have the right to:

● Access the personal data we hold about you.

● Request corrections or updates to your information.

● Request deletion of your personal data (where legally possible).

● Object to or restrict how we use your data.

● Withdraw consent for marketing at any time.

To exercise these rights, please contact us at: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

8. Security

We take reasonable technical and organisational measures to protect your information. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.